---
title: How do I change my login email?
description: Instructions for adding a new user/email and removing you old email/user
---

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# How do I change my user/login email?

### Overview

#### Who can use this feature?

Admins and managers

All plans

#### When an email changes or a new admin needs to be aligned with the account.  This is how to change the email for login and notification purposes.

Email cannot be changed directly on a current user in Backbar.  The overall process to "change" an email is to invite yourself (or have an admin invite you) with the new email.  Then you would signup with this new user, and delete the old user from the Manage Users page.

Desktop

Mobile

Steps for updating your user email on the website.

 

1. Navigate to the **User settings menu** in the top right > click on **Manage Users**.

 

2. Select **Invite New users**.

 

3. Enter your **new email** address and [select the appropriate role](https://www.getbackbar.com/support/what-is-the-difference-between-admins-managers-and-users).  Note you can only assign a role as high as one you currently hold.  For example, if you are a "manager" and need "admin" permissions contact the Admin user on your account or contact support if that person is no longer affiliated with your company.

 

![adduserweb](https://www.getbackbar.com/hs-fs/hubfs/Support/Screenshots/adduserweb.jpg?width=550&height=407&name=adduserweb.jpg)

 

4. After selecting the Role and entering in the new email, click **Invite Users**.

You will receive an email inviting you to the account at the listed email address.  Click the link in the email to "sign up" with this new email, and after user creation it will link the new user to the account.  If the invite is showing as pending in Backbar and you did not get and email, check your spam/junk folders, or go directly to the [signup page](https://backbar.app/signup) and use this new email to register. ** You must use the same email you sent the invite to, or your user will not link to the existing account. **

 

5. Then return to **User settings menu** > **Manage Users** page, after creating your new user, and click the trash can icon next to your old user to delete.

 

If you are the main account owner/contact, also change your email address for communications from us on the **Manage Organization** page > **Update Contact Info **section.  This section is for contact from Backbar, but is not a user login email update.  This listed email serves to set an email address for communication purposes only.

 

 

 

#### Steps for updating your user email on the mobile app.

 

1. Tap on the **User settings menu** in the top right of the home screen.

 

2. Tap **Invite users**.

 

3. Enter your **new email** address on the email line and and [select the appropriate role](https://www.getbackbar.com/support/what-is-the-difference-between-admins-managers-and-users). Note you can only assign a role as high as one you currently hold. For example, if you are a "manager" and need "admin" permissions contact the Admin user on your account or contact support if that person is no longer affiliated with your company.

 

![inviteusermbl](https://www.getbackbar.com/hs-fs/hubfs/Support/Screenshots/inviteusermbl.jpg?width=300&height=531&name=inviteusermbl.jpg)

 

4. After selecting the Role/permissions/locations and entering in the new email, tap **Invite**.

You will receive an email inviting you to the account at the listed email address. Tap the link in the email to "sign up" with this new email, and after user creation it will link the new user to the account. ** You must use the same email you sent the invite to, or your user will not link to the existing account. **

 

5. Then return to **User settings menu** > **Users** page, after creating your new user, and tap on your old user, then tap the trash can icon in the top header next to you old user name to delete.

 

If you are the main account owner/contact, also change your email address for communications from us on the **Manage Organization** page > **Update Contact Info **section. This has to be done on the Web app and is not available on the mobile. This section is for contact from Backbar, but is not a user login email update. The listed email here serves to set an email address for communication purposes only.

# Still have questions or want to report an issue?

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